Returns Policy
Kodana Returns Policy
At Kodana, we want you to love your purchase. If you're not completely satisfied, we're here to help!
Returns
- For 'change of mind' you are able to return your item(s) within 14 days of receiving your order.
- Items must be unused, in their original condition, and with all tags attached.
Refunds
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
- If you receive a defective or incorrect item, please contact us at [email protected] within 48 hours of delivery with photos of the issue.
Non-Returnable Items
- Discounted items, gift cards, and personalized/customized products are final sale and cannot be returned.
How to Return an Item
- Email [email protected] with your order number and reason for return.
- We’ll provide instructions on where to send your return.
- Once received, we’ll process your request promptly.
For any questions, feel free to reach out to our team at [email protected]